Guest Services Receptionist — Holiday Park

Sun, Inc.; Felixstowe; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Eye test voucher

Employee assistance programme

Retail discounts

Gym membership discounts

Referral schemes

Mortgage advice

Company pension

Job summary

Park Holidays UK, a leading holiday park operator, is seeking a Receptionist with excellent communication skills to be the first point of contact for guests and to deliver outstanding customer service in a fast-paced environment.

This role covers greeting guests, handling reservations, information services, operating the reception, and supporting park operations. You will join a friendly team and benefit from a supportive environment and opportunities for development.

Qualifications

• Strong communication and interpersonal skills.
• Passion for customer service and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous reception or front-of-house experience is desirable.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Skills

Strong communication

Customer service

Organisational skills

Teamwork

Reception experience

Job description

Park Holidays UK, a leading holiday park operator, is seeking a Receptionist with excellent communication skills to be the first point of contact for guests and to deliver outstanding customer service in a fast-paced environment.

This role covers greeting guests, handling reservations, information services, operating the reception, and supporting park operations. You will join a friendly team and benefit from a supportive environment and opportunities for development.