Guest Services Assistant

Away-Resorts; Fordingbridge; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Discounts on Away Resorts Holidays for

On Park Discounts

Awards and Recognition

Employee Assistance program

Team Events

Job summary

Away Resorts' Sandy Balls Holiday Village is seeking a Guest Services Assistant to welcome guests from check-in to check-out, handle bookings and assist with enquiries.

You will work as part of a friendly team, delivering a high level of service, resolving complaints, and ensuring guests leave with a smile.

Evenings, weekends and bank holidays are included; punctual, cheerful individuals with a can-do attitude are encouraged to apply.

Qualifications

• Customer service experience in hospitality preferred.
• Confident and friendly personality with strong organisation.
• Ability to multitask and resolve issues with initiative.

Responsibilities

• Meet and greet guests, check them in and out.
• Make bookings for activities and respond to enquiries.
• Resolve guest complaints to ensure guests feel cared for.
• Assist with other duties as needed on park.

Skills

Customer service

Hospitality experience

Booking systems

Tools

Parcvu

Job description

Hours of work:Variable - Seasonal

What we need in a nutshell

As Guest Services Assistant, we wantyou to makeour guestsfeel welcomed, cared for,and inspired to havetheir bestholidayever,from check-in to the moment theyleave.Your role, always with a friendly smile, will include:

• Meeting and greeting guests and checking them in and out
• Making bookings for activities and dealing with enquires
• Resolving complaints in a way that makes guests properly looked after

Who we are?

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

Part of the Away Resorts family, with 5 self-catered parks which all have their unique appeal! Check them out on our website for more information: http://www.awayresorts.co.uk/ .

What you’ll be doing:

Working as part of our slightly bonkers team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile, and who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need:

• Customer service skills and experience are a must! Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about ithereand decide if it describes you.

Nice to have but not essential:

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

• Experience of using booking systems, especially Parcvu

What we can offer you

This is a flexible role that we can help you fit into yourlifeand it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:

• Discounts on Away Resorts Holidays for you and your friends & family
• On Park Discounts
• Awards and Recognition
• Employee Assistance program
• Team Events

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form ofdiscriminationand we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!