Assistant Venue Manager

Away Resorts; Sandy; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Up to 50% Discounts on Away Resortshol

20% On-park discounts

Team Incentives

Holiday Hero Menu

Life Insurance

Enhanced Maternity/Paternity Pay

Holiday Buy Scheme

Help @ Hand Scheme

Career Development

Job summary

Away Resorts is seeking an Assistant Venue Manager for Sandy Balls Holiday Village to support the Venue Manager in running a safe, efficient and profitable F&B operation and to deliver memorable guest experiences.

You will lead shifts, oversee front and back of house, manage stock and costs, and coach a team to uphold our values of Attentive, Amazing, Lovers. Expect to work bank holidays and contribute to revenue growth across all venues.

Qualifications

• Experience leading a hospitality or food & beverage team.
• Strong customer service and guest experience focus.
• Ability to drive revenue while maintaining quality and standards.

Responsibilities

• Lead shifts and support the Venue Manager in daily operations.
• Oversee FOH/BOH standards and crew deployment for service excellence.
• Drive revenue across all outlets and monitor upselling opportunities.
• Maintain stock, orders, and cost controls with the kitchen and bar teams.
• Ensure Health and Safety procedures are followed and documented.

Skills

Team leadership

Customer service

Sales/upselling

Stock management

Health & safety awareness

Job description

Assistant Venue Manager

What we need, in a nutshell

To assist the F&B Manager & Venue manager in leading a team of Holiday Hero's to deliver a safe, efficient and profitable food and beverage operation whilst delivering delight to guests.

Who are we?

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can... well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk

What you'll be doing

Leading by example, you'll be assisting the Venue Manager in overseeing all aspects of operation, ensuring guests receive a Market Leading level of service. To support leading and developing our Team Leaders and team members who consistently showcase our core values of being Amazing, Attentive, Lovers.

This includes:

• Lead shifts and take control of day-to-day operation.
• Ensure FOH and BOH standards are maintained and ensure team are suitably deployed and organised to complete required tasks.
• Deliver a service operation that exceeds our NPS target. Keep up to date with TripAdvisor comments and scores and communicate to wider team.
• Drive Revenue across all areas.
• Control of food margins through effective stock management and work alongside front of house and kitchen team to ensure effective stock controls.
• Maintain control of cleaning and disposable costs in line with budget, ensuring Health and Food Hygiene standards are maintained.
• Support Venue Manager and F&B Manager in development of team and provide coaching and support.
• Maintain all systems, procedures and documentation needed to conform to Health and Safety.
• Ensure all accident and incident reporting is completed in full with sufficient evidence. Be able to explain and train process to wider team

Skills, experience and qualities you'll need

We are looking for an Assistant Venue Manager that can help create an environment where a team thrive, and our guests can sit back and take away memories that will last a lifetime:

• Manage, lead, train and motivate a team to deliver delight
• Support and oversee the smooth running of the bar and restaurant, the preparation for service, as well as overseeing service and supervising the after-service duties.
• Maximise sales whilst driving profitable growth with care and flair
• Carryout regular stock takes and order, as necessary.
• Handle deliveries and ensure health and safety regulations are always enforced
• Oversee and contribute to any project work as part of the upcoming development

It's about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.

One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too.

What we can offer you

Enjoy some great benefits, including:

• Up to 50% Discounts on Away Resorts holidays - because you deserve amazing getaways too.
• 20% On-park discounts - Enjoy the best of what we offer.
• Team Incentives - Your hard work won't go unnoticed.
• Holiday Hero Menu - Enjoy delicious meals with discounted food options on-park.
• Life Insurance - For peace of mind.
• Enhanced Maternity/Paternity Pay - After two years with us, we've got you covered.
• Holiday Buy Scheme - Flexibility to suit your lifestyle.
• Help @ Hand Scheme - Wellbeing support when you need it.
• Career Development - We believe in nurturing talent and promoting from within

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion and equal opportunities. From our investors to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too. Afterall, wouldn't it be boring if we were all the same? In short, we want to bring your whole self to work!

Good Luck!

#INDHP