Assistant Housekeeping Manager

Away Resorts; Bude; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday discounts

On-park discounts

Team incentives

Holiday meals

Life insurance

Maternity/Paternity pay

Holiday buy scheme

Wellbeing support

Career development

Job summary

Away Resorts is seeking an Assistant Housekeeping Manager at Bude Holiday Resort to lead the Accommodation team, ensuring guest accommodation is spotless and well-equipped for arrivals. You will deputise for the Accommodation Manager when needed and collaborate with park managers to deliver outstanding guest experiences.

The role suits a proactive leader with experience in housekeeping or cleaning, strong people skills and a focus on safety.

Qualifications

• Good level of general education.
• Experience of managing a team.
• Experience in housekeeping or cleaning with understanding of standards.
• Ability to manage performance issues and conflicts assertively and empathetically.
• Good communication and ability to adapt style to different levels.

Responsibilities

• Assisting in recruiting, managing and developing the Accommodation team.
• Ensuring guest accommodation is ready for arrivals to the highest standards and resolving guest issues.
• Collaborating with the Accommodation Manager and park managers to deliver an exceptional guest experience.
• Ensuring maintenance, cleaning and stock of equipment are managed and resources available.
• Championing Health and Safety policies for team and guest safety.
• Deputising for the Accommodation Manager when absent.

Skills

team management

motivational leadership

communication skills

problem solving

customer service

decision making under pressure

flexible working

hospitality experience

Education

NVQ in hospitality

Job description

Assistant Housekeeping Manager

Location: Bude Holiday Resort, Cornwall.

Job Type: Permanent Contract - 40 Hours per week

Salary: £28,000 per annum

Hours of work: Permanent contract - 40 hours per week

What we need in a nutshell

We're looking for an Accommodation Assistant Manager to help lead and motivate the team that cleans, prepares and stocks our accommodation. It's a high profile role that will also see you deputising for the Accommodation Manager when necessary.

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. With 26 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.

Bude Holiday resort is the perfect coastal escape, a family friendly holiday awaits on the stunning Cornish coast. With a fully refurbished Coastal bar and eatery, a heated outdoor swimming pool, splash zone and adventure playground for the kids and great walks along the coastline, there is heaps to keep everyone entertained.

Find out more about our holiday experience on our website: http://www.awayresorts.co.uk.

What you'll be doing

You’ll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well‑equipped, ready for a great holiday. This includes:

• Assisting in recruiting, managing and developing the Accommodation team
• Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good
• Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience
• Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials and resources to do their jobs well
• Championing and implementing Health and Safety policies to ensure team and guest safety
• Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent

One more thing...holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

We are looking for someone who is a great at managing and motivating a team and who can demonstrate the following:

• Good level of general education
• Experience of managing a team
• Experience in housekeeping or cleaning and a thorough understanding of the standards required
• The ability to manage performance issues and situations of conflict assertively and empathetically
• Good communication skills and able to adapt style to people at all levels
• Excellent problem‑solving skills
• A proactive mindset and able to make decisions under pressure
• A friendly and helpful attitude and a strong focus on customer service delivery

It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park.

We have a can‑do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:

Enjoy some great benefits, including:

• Up to 50% Discounts on Away Resorts holidays - because you deserve amazing getaways too.
• Up to 50% On-park discounts - Enjoy the best of what we offer.
• Team Incentives - Your hard work won't go unnoticed.
• Holiday Hero Menu - Enjoy delicious meals with discounted food options on-park.
• Life Insurance - For peace of mind.
• Enhanced Maternity/Paternity Pay - After two years with us, we've got you covered.
• Holiday Buy Scheme - Flexibility to suit your lifestyle.
• Help @ Hand Scheme - Wellbeing support when you need it.
• Career Development - We believe in nurturing talent and promoting from within

Our promise to you

Holiday Heroes come with all sorts of different super‑powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!

Good Luck!

#INDHP