Guest Service Supervisor

Accor Hotels; Cardiff; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic front office leader to enhance guest experiences. This key role involves mentoring the front office team, ensuring exceptional service delivery from pre-arrival to check-out. You will work closely with management to streamline operations and improve guest satisfaction while contributing to a positive team environment. The company offers opportunities for growth and development, making it an exciting place to advance your career in the luxury hotel sector. If you are passionate about hospitality and eager to make a difference, this role is perfect for you.

Benefits

Employee benefit card for discounted rates

Learning and development programs

Career growth opportunities

Community contribution initiatives

Qualifications

• One year of experience as a front office leader/supervisor in a premium hotel.
• Ability to communicate effectively and provide clear directions.
• Passion for exceptional service in a luxury environment.

Responsibilities

• Oversee and mentor front office team members for exceptional guest experience.
• Align with management to maximize hotel operations.
• Foster a high level of guest satisfaction and improve team performance.

Skills

Effective Communication

Leadership

Customer Service

Hotel Operations

Education

Experience in Front Office Management

Tools

Hotel Management Software

Job description

Company Description

AtMövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.

• Align with the Front Office Manager along with other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and coachand train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Qualifications

• Minimum of one-year prior experience as a front office leader/supervisor for a premium hotel.
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
• Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.