Guest Service Specialist – Ground Floor (Hotel)

Whitbread; Monmouth; On-site; GBP 5,900 - 6,300; Full time

Benefits offered by this job

Permanent contract

Full training

Career development

Whitbread Benefits Card

Company pension

Job summary

Whitbread's Monmouth Premier Inn is hiring a Ground Floor Team Member on a permanent basis. The role involves welcoming guests, checking them in, serving breakfast or dinner, and keeping public areas neat.

You’ll work 9 hours per week, with shifts including evenings and weekends, at up to £13.06 per hour. No hotel experience required; friendly people with calm under pressure will thrive.

Whitbread offers training and ongoing development as part of a supportive team environment.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including bar service
• Answer questions and help solve problems
• Keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Job description

Whitbread's Monmouth Premier Inn is hiring a Ground Floor Team Member on a permanent basis. The role involves welcoming guests, checking them in, serving breakfast or dinner, and keeping public areas neat.

You’ll work 9 hours per week, with shifts including evenings and weekends, at up to £13.06 per hour. No hotel experience required; friendly people with calm under pressure will thrive.

Whitbread offers training and ongoing development as part of a supportive team environment.