Ground Floor Guest Experience Associate

Premier-Inn; Dixton; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Save As You Earn scheme

Job summary

Premier Inn in Monmouth is looking for a Ground Floor Team Member to welcome guests, assist with check-in, and help with breakfast or dinner service. You’ll play a hands-on role across reception, restaurant and public areas, ensuring smooth operations and guest satisfaction.

No hotel experience is required. If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest and support your development within the team.

Qualifications

• No hotel experience required; friendly, enjoy helping people and stay calm when busy, we’ll teach you the rest.
• Customer-service mindset and teamwork are essential.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including bar service.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas looking their best.
• Support teammates across the hotel when busy.
• Ensure every guest feels looked after from arrival to departure.

Job description

Premier Inn in Monmouth is looking for a Ground Floor Team Member to welcome guests, assist with check-in, and help with breakfast or dinner service. You’ll play a hands-on role across reception, restaurant and public areas, ensuring smooth operations and guest satisfaction.

No hotel experience is required. If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest and support your development within the team.