Guest Service Specialist: Front Desk Growth & Perks

Focus Hotels Management Limited; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Training and development

28 days holiday per year

Pension entitlement

Discounted room rates

Incentives and rewards

Career growth opportunities

Job summary

Focus Hotels Management Limited, in partnership with Hampton by Hilton London Excel, is seeking a Guest Service Assistant to welcome guests and ensure a seamless experience from check-in to check-out. You will handle guest queries, reservations, and billing while coordinating with hotel departments to maintain high service standards.

Previous hospitality experience is a plus, with strong communication and IT skills.

Qualifications

• Customer service experience with a commitment to delivering exceptional service.
• Attention to detail and good organisational skills.
• IT proficiency and familiarity with hotel management systems.
• Strong communication skills.
• Hospitality experience is a plus.

Responsibilities

• Managing guest queries and requests, ensuring seamless check-in and check-out.
• Resolving guest concerns and issues promptly, ensuring guest satisfaction.
• Assist with reservations, room allocations, and billing.
• Keeping the front desk organised, welcoming, and running smoothly.
• Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
• Upholding hotel policies and procedures to maintain high standards of service.

Skills

Customer service

Attention to detail

IT proficiency

Strong communication

Hospitality experience

Tools

Hotel PMS

Job description

Focus Hotels Management Limited, in partnership with Hampton by Hilton London Excel, is seeking a Guest Service Assistant to welcome guests and ensure a seamless experience from check-in to check-out. You will handle guest queries, reservations, and billing while coordinating with hotel departments to maintain high service standards.

Previous hospitality experience is a plus, with strong communication and IT skills.