Front Office Leader: Guest Experience & Revenue Growth

Hilton; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discount travel perks

Food & beverage discounts

Free meals on duty

Generous holiday allowance

Employee stock purchase programme

Pension scheme

High street discounts

Mental health resources

Career development opportunities

Job summary

Hilton in London is seeking a Front Office Manager to lead daily front office operations and create memorable guest experiences. You’ll guide a team to deliver warm, efficient service and manage guest interactions, registrations, and room inventory in a fast-paced hotel environment.

The role emphasizes guest satisfaction, revenue growth, and staff development within Hilton's renowned hospitality culture and standards.

Qualifications

• A passion for hospitality and guest service.
• Strong communication and leadership abilities.
• Commitment to integrity and teamwork.

Responsibilities

• Oversee front office operations including guest services, registration, and room inventory.
• Monitor guest satisfaction and guide the team to improve service levels.
• Implement revenue initiatives and up-selling to drive occupancy and revenue.
• Provide training and coaching to front office staff to maintain standards.
• Greet guests, respond to inquiries, and resolve concerns promptly.

Job description

Hilton in London is seeking a Front Office Manager to lead daily front office operations and create memorable guest experiences. You’ll guide a team to deliver warm, efficient service and manage guest interactions, registrations, and room inventory in a fast-paced hotel environment.

The role emphasizes guest satisfaction, revenue growth, and staff development within Hilton's renowned hospitality culture and standards.