Front Desk Leader | Guest Experience Champion

LGH - Holiday Inn; Epsom; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity/Adoption leave

Course sponsorship

F&B discount

Refer a Friend program

Flexible working

Wagestream pay access

Life insurance

Employee assistance program

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management in Epsom is seeking a Guest Service Manager to lead the front desk, ensuring a warm welcome and smooth check-ins with accurate billing. You’ll coordinate with teams to deliver exceptional service and guest satisfaction.

The role demands strong communication, keen attention to detail, and a high-energy, adaptable approach in a fast-paced hotel environment. Comprehensive benefits and flexible working options are offered.

Qualifications

• Welcoming personality with a passion for guest service.
• Strong communication and guest coordination skills.
• Sharp attention to detail in reservations and guest needs.
• Problem-solving mindset with a positive attitude.
• Team spirit and willingness to jump in wherever needed.
• High energy and adaptability in a fast-paced environment.

Responsibilities

• Lead the front desk team with a friendly, proactive vibe and make guests feel welcome from entry.
• Keep front desk operations flowing, handling check-ins and check-outs smoothly.
• Provide guidance, training and support to front desk agents to uphold high standards.
• Tackle guest inquiries and special requests with confidence.
• Coordinate with housekeeping and maintenance on room availability.
• Oversee reservations, check-ins, and billing accuracy.
• Assist with shift planning and scheduling to keep the front desk ready.
• Maintain a welcoming, polished front desk area for memorable guest experiences.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem solving

Team spirit

High energy

Job description

RBH Hospitality Management in Epsom is seeking a Guest Service Manager to lead the front desk, ensuring a warm welcome and smooth check-ins with accurate billing. You’ll coordinate with teams to deliver exceptional service and guest satisfaction.

The role demands strong communication, keen attention to detail, and a high-energy, adaptable approach in a fast-paced hotel environment. Comprehensive benefits and flexible working options are offered.