Guest Service Assistant Front Office

Imperial-Hotel; Tenby; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Friends & Family rate

Milestone anniversary celebrations

50% F&B discount

Meals on duty

Hospitality rewards

Online GP appointments

Retail & dining discounts

Employee Assistance Programme

Job summary

Imperial-Hotel in Tenby seeks a Guest Service Assistant - Front of House to deliver a warm welcome and exceptional service throughout guests’ stay. You will manage check-ins/check-outs, reservations, and inquiries, ensuring a smooth, memorable experience.

The role emphasizes collaboration, strong communication, and a proactive approach to front-of-house operations, with development opportunities across Food & Beverage and Housekeeping.

Qualifications

• Experience working in a reception role at a hotel or similar service environment.
• Strong IT and telephone skills are essential.
• Prior experience in a hotel or customer-facing role is preferred.
• Demonstrates problem-solving abilities and keen attention to detail.

Responsibilities

• Be the first point of contact for guests, delivering a warm welcome and service.
• Handle check-ins, check-outs, reservations and guest inquiries.
• Maintain high standards of guest experience and smooth daily operations.
• Collaborate with team to support front-of-house activities as needed.

Skills

Reception experience

IT skills

Customer service

Communication

Problem solving

Attention to detail

Job description

Nestled in the historic heart of Pembrokeshire, set against the stunning back drop of South Beach.

The Role of Guest Service Assistant - Front of House

Our Guest Service Assistant Front of House will be responsible for providing a warm welcome for our guests with an efficient check in/ check out and everything in between. As Guest Service Assistant Front of House you will ensure that all standards are maintained, colleagues work collaboratively safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who is flexible and would enjoy supporting in other areas as required to ensure a wonderful stay.

The Guest Service Assistant will ideally be experienced in Reception however if you have the drive and passion to develop, we will help you develop and grow developing skills and knowledge in Front Office, Food & Beverage and Housekeeping.

The role of Guest Service Assistant will report to the Guest Service Manager Front of House and is ideal for someone who has strong demonstratable experience in customer service. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.

Job Overview:

As a Guest Service Assistant - Front of House, you will be the first point of contact for guests, delivering a warm welcome and exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and enjoyable experience.

Experience & Qualifications

• Experience of working on Reception.
• Strong IT and telephone skills.
• Previous experience in a hotel or customer-facing role.
• Evidential strong problem-solving skills and attention to detail.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments