Guest Service Assistant - Front of House

Feathers Hotel; Ludlow; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

£70 BB per night Friends & Family rate

50% off Food & Beverage

Meals on duty provided

Hospitality Rewards access

Retail and dining discounts

Employee Assistance Programme and on‑d

Online GP appointments

Milestone employment anniversaryCelebr

Job summary

Feathers Hotel in Ludlow is seeking a Guest Service Assistant - Front of House to greet guests, manage check-ins and check-outs, and coordinate guest inquiries.

Ideal candidates have reception experience, strong IT/telephone skills, and a passion for hospitality. This hands-on role offers development across Front Office, Food & Beverage, and Housekeeping.

Qualifications

• Experience of working on Reception.
• Strong IT and telephone skills.
• Previous experience in a hotel or customer-facing role.
• Evidential strong problem-solving skills and attention to detail.

Responsibilities

• Handle check-ins and check-outs.
• Manage reservations and guest inquiries.
• Maintain high standards of guest service.
• Collaborate with teams to ensure a smooth stay.

Skills

Reception experience

IT skills

Telephone skills

Customer-facing

Problem solving

Job description

Guest Service Assistant - Front of House

Feathers Hotel, Ludlow

Set in the Bull Ring in the historic town of Ludlow.

The Role of Guest Service Assistant - Front of House

Our Guest Service Assistant Front of House will be responsible for providing a warm welcome for our guests with an efficient check in/ check out and everything in between. As Guest Service Assistant Front of House you will ensure that all standards are maintained, colleagues work collaboratively safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who is flexible and would enjoy supporting in other areas as required to ensure a wonderful stay.

The Guest Service Assistant will ideally be experienced in Reception however if you have the drive and passion to develop, we will help you develop and grow developing skills and knowledge in Front Office, Food & Beverage and Housekeeping.

The role of Guest Service Assistant will report to the Guest Service Manager Front of House and is ideal for someone who has strong demonstratable experience in customer service. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.

Job Overview:

As a Guest Service Assistant – Front of House, you will be the first point of contact for guests, delivering a warm welcome and exceptional service throughout their stay. You will handle check-ins, check-outs, reservations, and guest inquiries while ensuring a smooth and enjoyable experience.

Experience & Qualifications

• Experience of working on Reception.
• Strong IT and telephone skills.
• Previous experience in a hotel or customer-facing role.
• Evidential strong problem-solving skills and attention to detail.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments