Guest Service Assistant - Aloft Liverpool

Rbh Hospitality Management; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality management company in the UK is seeking an enthusiastic team member to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing check-ins and check-outs, and ensuring smooth restaurant and bar operations. Ideal candidates will possess strong communication skills, attention to detail, and a welcoming personality. Benefits include discounted hotel rates, additional leave for birthdays, and flexible working arrangements, ensuring a fulfilling work environment.

Benefits

Discounted hotel room rates

Additional day's leave for birthdays

Enhanced maternity leave

Course sponsorship

30% F&B discount at RBH hotels

Flexible working arrangements

Life insurance

Employee assistance program

Free meals on duty

Qualifications

• Loves connecting with people and making their day brighter.
• Comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail in handling guest needs and reservations.

Responsibilities

• Welcome guests and handle check-ins and check-outs.
• Serve meals and drinks at breakfast and in the bar.
• Manage daily tasks and maintain a professional atmosphere.

Skills

Welcoming personality

Strong communication skills

Attention to detail

Problem-solving

Team spirit

High energy and adaptability

Job description

Job Overview

Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to serving a drink behind the bar with an enjoyable breakfast experience to check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests within the restaurant and bar to have a great meal or just a relaxing drink. Be the go-to person for guest questions whether it's the best brunch spots nearby or directions to local attractions. Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay at Aloft. Meeting and greeting at breakfast to serving a meal or a drink from the bar. Also helping service a meeting or a wedding breakfast. Work with other departments to quickly handle guest requests and keep everything running smoothly within the ground floor operation. Keep the ground floor area looking sharp, creating an inviting and professional vibe for every visitor. Manage daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency, staying cool under pressure.

Helping service and looking after conference guests from coffee and tea breaks to conference lunch.

Qualifications

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

About RBH

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
• And much much more!