Guest Service Assistant

Holiday Inn Express Southwark-Front Office/Reception; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A distinguished hotel brand is seeking a Guest Service Assistant to create memorable experiences for guests. You will be their welcoming face, managing smooth check-ins and check-outs, assisting with local inquiries, and addressing needs with precision. Essential qualities include strong communication skills, attention to detail, and the ability to adapt in a fast-paced environment. This role offers a vibrant atmosphere where you will collaborate with a dynamic team, ensuring every guest feels valued and taken care of.

Benefits

Discounted hotel room rates for staff

Additional leave for birthdays

Enhanced maternity and parental leave

Course sponsorship

30% food and beverage discount

Refer a friend scheme

Flexible working arrangements

Wagestream payment option

Life insurance

Employee assistance program

Social and wellness events

Free meals on duty

Qualifications

• Must possess a welcoming personality that enjoys connecting with guests.
• Strong communication skills required to interact with guests and team members.
• Attention to detail in handling guest needs and reservations is essential.
• Ability to problem-solve and maintain a positive attitude under pressure.
• Team player willing to support colleagues and maintain workflow.
• Must thrive in a fast-paced environment with dynamic responsibilities.

Responsibilities

• Welcome guests and create an unforgettable first impression.
• Manage check-ins and check-outs smoothly.
• Assist guests with inquiries about local attractions.
• Handle bookings and payments precisely.
• Collaborate with housekeeping and maintenance teams for guest requests.
• Maintain an inviting and professional front desk appearance.
• Efficiently manage daily tasks such as calls, emails, and reservations.
• Fulfill special requests to enhance guest experience.

Skills

Welcoming personality

Strong communication skills

Attention to detail

Problem-solving ability

Team spirit

High energy and adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you’ll be doing…

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.