Guest Service Agent (Part-Time) Embassy Suites Birmingham

Hilton; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading global hospitality company, located in Birmingham, is seeking a Front Desk Clerk. This part-time position involves assisting with guest check-ins and check-outs, responding to inquiries, and providing information about hotel services and local attractions. The ideal candidate will have a background in customer service and hospitality, demonstrating strong communication skills and a commitment to exceptional guest experiences. Join a dynamic team dedicated to hospitality excellence.

Qualifications

• Previous experience in customer service or hospitality roles.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Assist with checking in and checking out guests.
• Respond to guest inquiries in a friendly and efficient manner.
• Provide local directions and information to guests.
• Maintain positive working relationships with team members.

Skills

Restaurant Experience

Customer Service

Hotel Experience

Cashiering

Guest Relations Experience

Front Desk

Phone Etiquette

Job description

EOE / AA / Disabled / Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes :

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Ready to take the next step in your hospitality career Join the team at Embassy Suites by Hilton Birmingham where southern hospitality meets the excellence of Hilton service. Located in the heart of Birmingham our all-suite hotel offers a welcoming and professional environment for guestsand an exciting workplace for team members.

What will I be doing

As a Front Desk Clerk you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards :

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely friendly and efficient manner
• Provide driving and / or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel including but not limited to directions hours of outlet operation hotel services hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

Required Experience :

Unclear Seniority

Key Skills

Restaurant Experience, Customer Service, Hotel Experience, Taleo, Hospitality Experience, Cashiering, Food Safety Experience, Guest Relations Experience, Animal Handling, Front Desk, Guest Services, Phone Etiquette

Employment Type

Part-Time

Experience

years

Vacancy

1