Reservations & Guest Experience Specialist

LGBT Jobs; Greater London; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

LGBT Jobs in London is seeking a reservations specialist to manage guest bookings for all hotels in the collection, handling telephone and email enquiries and offering the most suitable options to create lifelong memories.

Based at 1 Knightsbridge, London, the role follows shift-based hours (07:00–22:00, seven days) and emphasizes excellent interpersonal and communication skills, teamwork and guest-focused service as part of our Corporate Office/Contact Centre.

Qualifications

• Excellent interpersonal and communication skills are required.

Responsibilities

• Assist guests with reservations for all hotels of the collection via telephone and email.
• Follow up on reservation aspects to ensure the best guest experience.

Job description

LGBT Jobs in London is seeking a reservations specialist to manage guest bookings for all hotels in the collection, handling telephone and email enquiries and offering the most suitable options to create lifelong memories.

Based at 1 Knightsbridge, London, the role follows shift-based hours (07:00–22:00, seven days) and emphasizes excellent interpersonal and communication skills, teamwork and guest-focused service as part of our Corporate Office/Contact Centre.