Guest Reservations Coordinator — Elevate guest experiences

Cairn Group; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Stay, Relax and Recharge

Delicious Discounts

Spa Discounts

Retail, Cinema & Fun Discounts

Rise with Us

Superstar Awards

Recommend a Friend

24/7 Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Cairn Group in the United Kingdom invites you to join our Reservations team as a Reservations Coordinator. You will be the first friendly contact for guests, handling enquiries and bookings across phone, email and online channels to set the tone for a seamless stay.

You will manage individual and group reservations from enquiry to confirmation, collaborate with Sales, M&E and Revenue teams to maximise occupancy and revenue, and build lasting relationships with regular guests through attentive,

Qualifications

• Experience in hotel or reservations roles with a focus on accuracy and guest expectations.

Responsibilities

• Handle enquiries and reservations via phone, email and online channels.
• Manage individual and group bookings from enquiry to confirmation.
• Support Sales, M&E and Revenue teams to maximise revenue and occupancy.
• Build strong relationships with regular guests and deliver top-tier service.

Skills

Hospitality hero

Service superstar

Team player

Cool under pressure

Polished professional

Proactive & organized

Experienced & detail-driven

Job description

Cairn Group in the United Kingdom invites you to join our Reservations team as a Reservations Coordinator. You will be the first friendly contact for guests, handling enquiries and bookings across phone, email and online channels to set the tone for a seamless stay.

You will manage individual and group reservations from enquiry to confirmation, collaborate with Sales, M&E and Revenue teams to maximise occupancy and revenue, and build lasting relationships with regular guests through attentive,