Reservationist

Cairn Group; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Stay, Relax and Recharge

Delicious Discounts

Spa Discounts

Retail, Cinema & Fun Discounts

Rise with Us

Superstar Awards

Recommend a Friend

24/7 Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Cairn Group in the United Kingdom invites you to join our Reservations team as a Reservations Coordinator. You will be the first friendly contact for guests, handling enquiries and bookings across phone, email and online channels to set the tone for a seamless stay.

You will manage individual and group reservations from enquiry to confirmation, collaborate with Sales, M&E and Revenue teams to maximise occupancy and revenue, and build lasting relationships with regular guests through attentive,

Qualifications

• Experience in hotel or reservations roles with a focus on accuracy and guest expectations.

Responsibilities

• Handle enquiries and reservations via phone, email and online channels.
• Manage individual and group bookings from enquiry to confirmation.
• Support Sales, M&E and Revenue teams to maximise revenue and occupancy.
• Build strong relationships with regular guests and deliver top-tier service.

Skills

Hospitality hero

Service superstar

Team player

Cool under pressure

Polished professional

Proactive & organized

Experienced & detail-driven

Job description

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of.

About the Role:

As a Reservations Coordinator at Cairn Group, you'll be one of the first friendly contacts our guests have - helping to shape their decision to stay and setting the tone for a seamless experience.

You'll handle enquiries and reservations via phone, email, and online channels, ensuring every booking is accurate, complete, and shared with the relevant departments.

Your role involves managing individual and group bookings from enquiry to confirmation, supporting our Sales, M&E, and Revenue teams to maximise revenue and occupancy.

By building strong relationships with our regular guests and delivering top-tier service, you'll help ensure we remain their first choice, every time.

About You:

• A Hospitality Hero – You're friendly, helpful, and passionate about delivering best-in-class guest service from the very first interaction.
• A Service Superstar – You're thorough and attentive, ensuring all booking details are captured with accuracy and care.
• A Team Player – You work closely with internal teams, keeping communication clear and collaborative.
• Cool Under Pressure – You stay focused and efficient, even when things get busy.
• A Polished Professional – You represent the business with confidence and clarity across all communication channels.
• Proactive & Organised – You manage time well, handle tasks independently, and keep systems and data up to date.
• Experienced & Detail-Driven – You've worked in hotel or reservations roles and bring strong attention to accuracy and guest expectations.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,

• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave - When life gets tough, we ensure you have the time and support you need to be with your loved ones.