Events and Reservations Coordinator

Radisson Hotel Group; Bristol; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Working in an iconic hotel

Opportunities for career growth

Competitive salary packages

Job summary

A leading hotel group is seeking an Events and Reservations Coordinator to support the reservations department in Bristol. This role requires strong supervisory skills and a commitment to exceptional guest service. You will work proactively to improve guest satisfaction, supervise the reservations team, and ensure the highest standards of service delivery. The ideal candidate will have experience in reservations and effective problem-solving abilities, contributing to a memorable guest experience.

Qualifications

• Experience in reservations.
• Commitment to delivering exceptional guest service in hospitality.
• Personal integrity in a demanding environment.

Responsibilities

• Support the smooth running of the reservations department.
• Work proactively to improve guest satisfaction.
• Supervise the reservations team fostering growth and performance.

Skills

Supervisory skills

Problem-solving capabilities

Strong communication skills

Tools

IT systems on various platforms

Job description

Are you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Events and Reservations Coordinator, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Key Responsibilities

• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where reservations initiatives & hotel targets are achieved
• Supervises the reservations team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Reviews and scrutinises the performance of the business, providing recommendations that will drive financial performance
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow‑up as required

Requirements

• Experience in reservations
• Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem‑solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

Housed in an iconic 18‑storey high rise, the Radisson Blu Hotel in Bristol places you at the centre of one of England’s most captivating cities, near a number of popular attractions. The hotel is within walking distance of the Hippodrome Theatre, the Cabot Circus Shopping Centre, the At‑Bristol Science Centre, Brunel's SS Great Britain and the Blue Reef Aquarium. In addition, the Radisson Blu is just steps from public transport, so getting around is easy. It’s not just the city’s tallest hotel; it provides some of the best services and facilities you’ll find at any hotel in the city. In addition to a prime harbour location, the hotel offers 176 modern rooms and suites, as well as an on‑site restaurant, bar and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.