Guest Experience Front Desk Coordinator

Cairn Group; Newcastle upon Tyne; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Stay, Relax and Recharge

Delicious Discounts

Spa Discounts

Retail, Cinema & Fun Discounts

Rise with Us

Superstar Awards

Recommend a Friend

24/7 Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Cairn Group is seeking a friendly Receptionist to greet guests and manage front desk tasks at their hotels in the United Kingdom. You will handle reservations, phone inquiries, invoices, and daily banking while delivering warm, professional service.

Join a supportive team focused on guest satisfaction, with opportunities to learn, develop, and grow within a respected UK hospitality group.

Qualifications

• Hospitality-focused front desk presence and guest engagement.
• Ability to listen, respond, and anticipate guest needs to ensure a smooth check-in/out.

Responsibilities

• Take reservations and answer phone calls.
• Prepare invoices and complete end-of-day banking.
• Handle guest queries with care and provide local insights.

Skills

Hospitality Hero

Service Superstar

Team Player

Cool Under Pressure

Polished Professional

Proactive & Organised

Flexible & Reliable

Job description

Cairn Group is seeking a friendly Receptionist to greet guests and manage front desk tasks at their hotels in the United Kingdom. You will handle reservations, phone inquiries, invoices, and daily banking while delivering warm, professional service.

Join a supportive team focused on guest satisfaction, with opportunities to learn, develop, and grow within a respected UK hospitality group.