Guest Relations Manager

Elite Hotels (Rotherwick) Ltd.; Eastbourne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

The Grand Hotel in Eastbourne is seeking a Guest Relations Manager on a full-time basis to act as the front-line link between guests and the front desk. You will work closely with Reception, Concierge and Reservations and may cover Duty Management shifts.

40 hours per week, five days from seven, including weekends and evenings; live-in accommodation is available. The role requires a proactive hospitality mindset and excellent communication and organisational skills to ensure memorable guest

Qualifications

• Background in customer service within hospitality.
• Ability to remain calm and make sound decisions under pressure.
• Experience supervising and coordinating cross-department teams.
• Excellent written and verbal communication skills.
• Attention to detail in delivering guest satisfaction.
• Knowledge of hotel operations.

Responsibilities

• Act as liaison between Concierge and Reception to ensure smooth guest experiences.
• Carry out Duty Management shifts as required.
• Be the front-line point of contact between Guests and Front Desk for guest expectations.
• Maintain good command of English and be an excellent communicator.
• Be well organized with problem-solving skills and confidence handling guest issues.

Skills

Customer service

Hospitality

Communication

Problem solving

Attention to detail

Team supervision

Hotel operations

English proficiency

Decision making under pressure

Job description

The Grand Hotel in Eastbourne are recruiting for a

Guest Relations Manager - Full Time

to join our friendly team

Live in accommodation available

Overview:

To act as front-line person between our Guests and Front Desk for all guests'expectations and to be part of a warm, caring and professional team member working closely alongside with Reception, Concierge and Reservations. The role does require to carry out Duty Management shifts.

Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.

Key Responsibilities:

• A background in dealing with customer service.
• Has a proactive interest in genuine hospitality, be confident, discreet and positive.
• Act as the liason between Concierge and Reception, ensuring smooth running of guests expectations.
• Good command of English, be an excellent communicator
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.

Person Specification:

• Previous experience within hospitality
• Ability to make sound decisions independently and remain calm under pressure
• Experience supervising and coordinating teams across multiple departments
• Excellent written and verbal communication skills
• Attention to details
• Knowledge of hotel operations