Guest Relations Manager

Elite Hotels; Eastbourne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

The Grand Hotel in Eastbourne seeks a Guest Relations Manager to join our friendly team. This full-time role covers 40 hours per week, five days from seven, including weekends and evenings; live-in accommodation is available.

You will liaise between Concierge and Reception to ensure seamless guest experiences, maintain top hospitality standards, and communicate clearly across departments. Excellent English and calm, proactive problem solving are essential.

Qualifications

• Background in customer service.
• Proactive interest in genuine hospitality; be confident, discreet and positive.
• Act as liaison between Concierge and Reception to smooth guest expectations.
• Excellent written and verbal English; strong communication.
• Well organised with proven problem solving; attention to detail.

Responsibilities

• Liaise between Concierge and Reception to ensure smooth guest experiences.
• Provide proactive guest service and resolve issues with discretion.
• Maintain high hospitality standards and clear cross-department communication.

Skills

Customer service

Hospitality

Communication

Team supervision

Problem solving

Attention to detail

Job description

The Grand Hotel in Eastbourne are recruiting for aGuest Relations Manager - Full Timeto join our friendly teamLive in accommodation availableOverview:

Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.

Key Responsibilities:

• A background in dealing with customer service.
• Has a proactive interest in genuine hospitality, be confident, discreet and positive.
• Act as the liason between Concierge and Reception, ensuring smooth running of guests expectations.
• Good command of English, be an excellent communicator
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.

Person Specification:

• Previous experience within hospitality
• Ability to make sound decisions independently and remain calm under pressure
• Experience supervising and coordinating teams across multiple departments
• Excellent written and verbal communication skills
• Attention to details
• Knowledge of hotel operations