Duty Manager

Elite Hotels (Rotherwick) Ltd.; Eastbourne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

The Grand Hotel in Eastbourne is recruiting for a Duty Manager (Full Time). The role is the front-line point of contact for guest expectations, supporting a warm, professional team across departments and ensuring smooth daily operations.

Live-in accommodation is available to assist coverage, with 40 hours per week across five days including weekends and evenings. You will lead service delivery, handle guest concerns, and ensure health and safety compliance while working closely with all

Qualifications

• Previous experience within hospitality
• Good verbal and written communication skills
• Ability to handle guest complaints and solve issues professionally
• Good understanding of Health & Safety procedures and responsibilities
• Able to work with both colleagues and independently
• Willingness to be hands on and support all departments when required
• Attention to details

Responsibilities

• Deliver exceptional guest service and resolve guest concerns professionally and efficiently
• Represent the hotel and Elite group with utmost professionalism
• Ensure health & safety, fire and security procedures are adhered to at all times
• Act as the senior manager on duty, overseeing hotel operations across all departments
• Conduct shift briefings and ensure effective inter-departmental communication
• To be fully conversant with business demands, supporting departments during peak demand periods
• Maintain a good working knowledge of hotel infrastructure, communicating faults to the relevant departments and undertake corrective actions where appropriate
• Lead, motivate and support colleagues during shift. Ensure operational standards are adhered to at all times

Skills

Hospitality experience

Communication skills

Guest complaint resolution

Health & Safety knowledge

Teamwork / independent work

Hands-on attitude

Attention to detail

Job description

The Grand Hotel in Eastbourne are recruiting for a

Duty Manager - Full Time

to join our friendly team

Live in accommodation available

Overview:

To act as the front-line person for all guest expectations, ensuring a consistently high level of service and guest satisfaction. To be part of a warm, caring, and professional team, working closely alongside all departments while overseeing the smooth day-to-day operation of the hotel.

Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.

Key Responsibilities

1. Deliver exceptional guest service and resolve guest concerns professionally and efficiently
2. Represent the hotel and Elite group with utmost professionalism
3. Ensure health & safety, fire and security procedures are adhered to at all times
4. Act as the senior manager on duty, overseeing hotel operations across all departments
5. Conduct shift briefings and ensure effective inter-departmental communication
6. To be fully conversant with business demands, supporting departments during peak demand periods
7. Maintain a good working knowledge of hotel infrastructure, communicating faults to the relevant departments and undertake corrective actions where appropriate
8. Lead, motivate and support colleagues during shift. Ensure operational standards are adhered to at all times

Person Specification

• Previous experience within hospitality
• Good verbal and written communication skills
• Ability to handle guest complaints and solve issues professionaly
• Good understanding of Health & Safety procedures and responsibilities
• Able to work with both colleagues and independently
• Willingness to be hands on and support all departments when required
• Attention to details