Guest Experience Lead – Live-in Accommodation

Elite Hotels; Eastbourne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

The Grand Hotel in Eastbourne seeks a Guest Relations Manager to join our friendly team. This full-time role covers 40 hours per week, five days from seven, including weekends and evenings; live-in accommodation is available.

You will liaise between Concierge and Reception to ensure seamless guest experiences, maintain top hospitality standards, and communicate clearly across departments. Excellent English and calm, proactive problem solving are essential.

Qualifications

• Background in customer service.
• Proactive interest in genuine hospitality; be confident, discreet and positive.
• Act as liaison between Concierge and Reception to smooth guest expectations.
• Excellent written and verbal English; strong communication.
• Well organised with proven problem solving; attention to detail.

Responsibilities

• Liaise between Concierge and Reception to ensure smooth guest experiences.
• Provide proactive guest service and resolve issues with discretion.
• Maintain high hospitality standards and clear cross-department communication.

Skills

Customer service

Hospitality

Communication

Team supervision

Problem solving

Attention to detail

Job description

The Grand Hotel in Eastbourne seeks a Guest Relations Manager to join our friendly team. This full-time role covers 40 hours per week, five days from seven, including weekends and evenings; live-in accommodation is available.

You will liaise between Concierge and Reception to ensure seamless guest experiences, maintain top hospitality standards, and communicate clearly across departments. Excellent English and calm, proactive problem solving are essential.