Guest Relations Manager

Park Plaza; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Holiday entitlement

Free meals

Early pay access

Referral bonus

Gym discounts

Cycle to work

Discounts hub

Dry cleaning

Staff events

Pension plan

Job summary

Park Plaza Westminster Bridge London is seeking a Guest Relations Manager to elevate guest experiences for our VIPs and regular guests. You will lead the guest relations team, ensure smooth daily operations, and resolve issues with empathy and professionalism.

You will collaborate with Front of House, uphold our values, and mentor colleagues to deliver outstanding service in a busy hotel environment in central London.

Qualifications

• Previous experience as a Guest Relations Manager or Duty Manager in a hotel.
• Excellent communication and customer service skills.
• Ability to motivate and train a team.

Responsibilities

• Ensure smooth day-to-day operation of the Guest Relations department.
• Liaise with Front of House teams to meet guest and financial targets.
• Lead, train and inspire the Guest Relations team.
• Maintain proficiency with Microsoft Office and Opera.
• Uphold our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.

Skills

Strong communication

Customer service

Leadership

Tools

Opera

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

As a Guest Relations Manager You Will Receive

• Salary: £ 32781.00 per annum with great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Guest Relations Manager who will:

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a Guest Relations Manager or Duty Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.