Guest Relations Lead - Luxury Hotel Experience

The Torridon; Torridon; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Live-in accommodation

Meals on duty

Career progression

Wellbeing support

Team discounts

Job summary

The Torridon, a luxury hotel in the North West Highlands, is seeking an Assistant Guest Relations Manager. You will help deliver exceptional guest experiences, personalise stays and support VIP events. The role focuses on hospitality excellence, guest satisfaction and a proactive, guest-focused mindset.

Join a values-led team in a spectacular location, with opportunities to develop in a high-standard, sustainable hospitality setting.

Qualifications

• Front of House or luxury hospitality experience.
• Excellent communication and guest service skills.
• Strong organisational abilities.

Responsibilities

• Assist with guest relations and VIP experiences.
• Resolve guest feedback positively and professionally.
• Support Front of House team to deliver seamless service.

Skills

Guest relations experience

Hospitality experience

Communication skills

Organisational skills

Customer service orientation

Positive attitude

Job description

The Torridon, a luxury hotel in the North West Highlands, is seeking an Assistant Guest Relations Manager. You will help deliver exceptional guest experiences, personalise stays and support VIP events. The role focuses on hospitality excellence, guest satisfaction and a proactive, guest-focused mindset.

Join a values-led team in a spectacular location, with opportunities to develop in a high-standard, sustainable hospitality setting.