Assistant Guest Relations Manager

The Torridon; Torridon; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Live-in accommodation

Meals on duty

Career progression

Wellbeing support

Team discounts

Job summary

The Torridon, a luxury hotel in the North West Highlands, is seeking an Assistant Guest Relations Manager. You will help deliver exceptional guest experiences, personalise stays and support VIP events. The role focuses on hospitality excellence, guest satisfaction and a proactive, guest-focused mindset.

Join a values-led team in a spectacular location, with opportunities to develop in a high-standard, sustainable hospitality setting.

Qualifications

• Front of House or luxury hospitality experience.
• Excellent communication and guest service skills.
• Strong organisational abilities.

Responsibilities

• Assist with guest relations and VIP experiences.
• Resolve guest feedback positively and professionally.
• Support Front of House team to deliver seamless service.

Skills

Guest relations experience

Hospitality experience

Communication skills

Organisational skills

Customer service orientation

Positive attitude

Job description

Company Description

The Torridon is a luxury, independent hotel based in the North West Highlands of Scotland, we offer guests an authentic, elevated Highland experience rooted in exceptional hospitality, sustainability, and a genuine sense of place.

We are proud to be a values‑led business that is driven, daring, passionate and has integrity, where people are at the heart of everything we do. Our team are professional, and committed to creating memorable experiences for every guest, while supporting one another, developing talent, and caring for the environment around us. Working at The Torridon means being part of a close-knit team with high standards, real purpose, and the opportunity to grow in a truly unique setting.

Job Description

Can you make every guest feel genuinely special?

We’re looking for a kind, confident and guest‑focused Assistant Guest Relations Manager to help deliver exceptional experiences at The Torridon — a world‑leading hotel in one of Scotland’s most spectacular locations.

This hands‑on role is all about creating memorable moments, personalising guest stays, supporting VIP experiences, resolving guest feedback positively and helping the Front of House team deliver seamless, thoughtful service every day.

You’ll be organised, professional and passionate about hospitality, with great communication skills and an eye for the details that make a stay unforgettable.

You’ll be great for this role if you have:

• Front of House, guest relations or luxury hospitality experience
• A natural passion for guest service
• Confidence handling guest requests and feedback
• Strong organisation and attention to detail
• A positive, hands‑on approach
• A desire to grow your hospitality career

What we offer

• Live and work in an incredible Highland location
• Pod accommodation available
• Meals on duty and uniform provided
• Training, development and career progression
• Team discounts, wellbeing support and recognition

Benefits Of Working At The Torridon

At The Torridon, we offer much more than a beautiful place to work. Our team benefits package is designed to support career growth, wellbeing, work‑life balance, financial security and a strong sense of belonging.

Team members can access training, mentoring, leadership development and career progression opportunities, alongside service recognition and long‑service rewards. We support wellbeing through a £250 wellbeing and learning grant, fitness discounts, free outdoor activity opportunities, employee assistance support, digital wellbeing resources and access to team bikes.

We also offer 28 days’ holiday, increasing with length of service, compassionate leave and flexible rota support where possible. Financial benefits include pension contributions, referral bonuses, fair distribution of tips through Tronc, emergency support via Hospitality Action, and long‑service performance bonuses.

Our people are recognised and celebrated through top performer meals, overnight stay experiences, annual awards, team events and personalised thank‑you rewards. Team members also enjoy lifestyle perks including restaurant discounts, hotel stay rates with partner properties, shop discounts and friends‑and‑family rates.

Day to day, we support our team with subsidised meals, uniform provision and regular team treats — all part of creating a positive, supportive and rewarding place to work.