Guest Experience Lead – Luxury Highlands Hotel

Relais & Châteaux; Achnasheen; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Live and work in Highland location

Meals on duty and uniform provided

Training and career progression

Team discounts and wellbeing support

Holiday entitlement and recognition

Job summary

The Torridon in the Scottish Highlands is seeking an Assistant Guest Relations Manager to deliver exceptional experiences and personalised service.

In this hands-on role, you will support VIP experiences, resolve guest feedback positively and help the Front of House team provide seamless, thoughtful service every day.

If you are organised, professional and passionate about hospitality with strong communication and attention to detail, apply now.

Qualifications

• Experience in Front of House or guest relations in luxury hospitality.
• Excellent guest service orientation and communication skills.
• Strong organisation and attention to detail with a proactive, hands-on approach.

Responsibilities

• Create memorable moments and personalise guest stays.
• Support VIP experiences and resolve guest feedback positively.
• Assist the Front of House team to deliver seamless service.

Skills

Front of House experience

Guest relations

Hospitality professionalism

Attention to detail

Job description

The Torridon in the Scottish Highlands is seeking an Assistant Guest Relations Manager to deliver exceptional experiences and personalised service.

In this hands-on role, you will support VIP experiences, resolve guest feedback positively and help the Front of House team provide seamless, thoughtful service every day.

If you are organised, professional and passionate about hospitality with strong communication and attention to detail, apply now.