Guest Operations Manager

Hilton Worldwide, Inc.; Nuneaton; On-site; GBP 38,000 - 40,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where no two days are the same. This role offers a dynamic environment focused on hospitality excellence. You will lead a dedicated team, ensuring that operational goals are met while enhancing guest satisfaction. With a strong emphasis on personal development and career growth, you will have the opportunity to make a significant impact in a recognized industry leader. Enjoy a range of perks including healthy meals, holiday benefits, and discounts, all while working in a modern and inclusive atmosphere. If you are passionate about hospitality and ready to take the next step in your career, this opportunity is for you.

Benefits

Free Meals

Career Growth Opportunities

Personal Development Programs

Team Member Travel Program

High Street Discounts

28 Days Holiday

Discounted Dental and Health Cover

Inclusive Team Areas

Qualifications

• Degree or diploma in Hotel Management or equivalent experience.
• Strong commercial acumen with experience in Rooms Management or F&B service.

Responsibilities

• Manage hotel operations to meet revenue and guest satisfaction targets.
• Develop budgets and strategic goals while leading the management team.

Skills

Commercial Acumen

Leadership Skills

Budget Management

Customer Service

Problem Solving

Education

Degree in Hotel Management

Diploma in Hotel Management

Tools

Hotel Property Management Systems

Job description

Job Description - Guest Operations Manager (HOT0BG02)

Job Description

Job Number:

HOT0BG02

Work Locations

Hampton by Hilton Nuneaton Abbey Street, Nuneaton, GB, CV11 5BU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. We, at Hilton Nuneaton, are excited to announce that we are recruiting for an ‘Operations Manager’ to join our team.

Offering an annual salary of between £38,000-£40,000 plus an annual bonus structure

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member areas

An Operations Manager is responsible for the effective operational management of the hotel so that Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As an Operations Manager, you will be responsible for the effective operational management of the hotel to ensure Heads of Department meet and exceed their revenue and guest satisfaction targets. Specific responsibilities include:

• Work with the General Manager to manage key property issues (including capital projects and customer service)
• Assist in developing meaningful, achievable hotel budgets and strategic goals
• Provide effective leadership to the hotel management team and staff to meet targets
• Respond to audits to ensure continual improvement
• Plan, direct, and coordinate service delivery across departments to exceed guest expectations
• Ensure compliance with hotel and company Service Standards
• Control costs and analyze results to address issues
• Manage and develop Heads of Department for career progression and succession planning
• Respond to guest feedback to improve satisfaction
• Hold regular briefings and communication meetings with the team

What are we looking for?

To succeed as an Operations Manager at Hilton, you should possess:

• A degree or diploma in Hotel Management or equivalent experience
• Strong commercial acumen, preferably with experience in Rooms Management or F&B service
• Experience in managing budgets, revenue proposals, and forecasting
• In-depth knowledge of the hotel/leisure/service sector
• Strong leadership skills to motivate and manage teams effectively
• Accountability and resilience
• Ability to work under pressure

It would be advantageous to demonstrate:

• Knowledge of hotel property management systems
• Previous experience in a similar role

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with “hotel”.