Operations Manager

Asda; Greater London, Milton Keynes; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead diverse teams and drive service excellence in a fast-paced retail environment. This role is crucial for executing strategies that enhance both in-store and online shopping experiences. The successful candidate will demonstrate strong leadership, adaptability, and excellent communication skills, ensuring operational excellence and a high-performance culture. Join a dynamic team and make a significant impact on customer satisfaction while enjoying a competitive salary and a range of attractive benefits.

Benefits

15% Colleague Discount

Discretionary Company Bonus

Enhanced Electric Car Scheme

Free Eye Test

Discounted Asda Services

Flexible Pay via Wagestream

Company Pension

24/7 Virtual GP

Excellent Parental Leave Policies

Colleague Recognition Program

Qualifications

• Proven track record in leading diverse teams and delivering operational excellence.
• Ability to work in a fast-paced environment and execute plans effectively.

Responsibilities

• Oversee leadership and profitability of online operation and store.
• Ensure high operational standards and outstanding customer experiences.

Skills

Leadership

Operational Excellence

Communication Skills

Team Management

Adaptability

Job description

Job Title

Operations Manager

Location

Milton Keynes

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Operations

Closing Date

22 May 2025

About the Role

Retail is ever-changing, and as we continue to transform our stores for the future and grow our online proposition to meet increasing customer demand, we are looking for customer-focused leaders to drive service excellence across both the store and our online operation.

Our Operations Managers are integral to the successful execution of our strategy and have overall accountability for the leadership and profitability of our online operation, food hall, nights, and warehouse operations. The successful applicant will be responsible for delivering the highest operational standards within these areas, enabling a high-performance culture within their team. They will be dedicated to our strategy, purpose, and customers, ensuring both in-store and online customers have an outstanding shopping experience.

As part of the leadership team, you will work a three-week rolling rota including weekends, evenings, and late nights. As a duty management team member, you will sometimes be solely responsible for the store, so confidence in overseeing operations in their entirety is essential.

About You

You will have a proven track record in leading diverse teams, delivering operational excellence, and working in a fast-paced environment. Adaptability, attention to detail, and the ability to execute plans effectively are key qualities.

You will possess an engaging leadership style, be a strong coach and mentor, and influence at all levels. Excellent communication skills and the ability to adjust your approach depending on your audience are essential.

This role offers the opportunity to be part of retail's evolving landscape and make a daily difference to customer experiences both in store and online.

Apply today by completing an online application.

Everything you'll love

Alongside a competitive salary, you'll enjoy many benefits, including:

• Colleague discount: 15% off shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and a nominated user
• Discounted rates and offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Wagestream: flexible pay, income tracker, financial coaching, savings account, and more
• Company pension
• Wellbeing services including 24/7 virtual GP, EAP, free counselling, legal, mortgage, cancer, and bereavement support
• Asda Allies Inclusion Networks
• Excellent parental leave policies, including maternity, adoption, paternity, shared parental, neonatal care leave, and fertility support
• Colleague recognition program
• Special offers and discounts across various services and activities