Operations Manager - Tamworth (N90677)

TN United Kingdom; Tamworth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead and inspire a high-performing team. This role involves overseeing stockroom and operational processes while ensuring compliance and delivering excellent customer service. The ideal candidate will possess strong leadership skills, a passion for people and products, and the ability to thrive in a fast-paced environment. With flexible working options and a commitment to personal development, this opportunity promises a rewarding career path in a supportive and energetic team atmosphere.

Benefits

Flexible Working Options

Personal Development Opportunities

Employee Discounts

Health and Wellness Programs

Qualifications

• Experience in leading and coaching high-performing teams.
• Strong commercial and operational understanding.

Responsibilities

• Support Store Manager and oversee stock and operational processes.
• Create an environment focused on delivering excellent service.

Skills

Team Leadership

Operational Management

Customer Service

Problem-Solving

Communication Skills

Job description

SHIFTS YOU ARE APPLYING FOR: 38.75 hrs p/w; Mon 08:00 - 16:30; Tue 08:00 - 16:30; Wed 08:00 - 16:30; Thu 08:00 - 16:30; Sat 10:30 - 19:00

To be an effective Operations Manager, you will support the Store Manager and be responsible for overseeing all stock and operational processes for stockroom/warehouse, security, and offices. You will lead and inspire your team to maximize sales, drive efficiencies, and achieve performance targets.

Every day will be varied, fast-paced, challenging but ultimately rewarding. People are at the heart of what we do, so your experience in leading, coaching, and motivating a high-performing team will be crucial to your success. We invest in your personal development from day one. Flexible working options are available.

About the Role:

• Support the Store Manager in providing leadership and inspiring your team to perform at their best, and step up to cover the store when needed.
• Create an environment focused on delivering excellent service, achieving performance targets, and maintaining accurate stock processes, in a commercial, operationally efficient, and safe environment.
• Assist the Store Manager in ensuring the store meets all legal and compliance requirements within your areas of responsibility.
• Be confident in leading disciplinary and grievance procedures when necessary.
• Manage manhour control expectations to ensure effective and efficient store processes.
• Work alongside the team, demonstrating a hands-on approach for operational and commercial activities.
• Show resilience during change and embrace feedback to continue driving results.
• Ensure security staff are used effectively and all security procedures are followed.
• Address training, development, and recruitment needs to a high standard.

We offer excellent benefits (see list further below).

About You:

• You are passionate about customers, people, and products. Your energetic approach inspires others, creating a positive team environment.
• You have strong commercial and operational understanding, capable of creating a great shopping experience both in-store and online.
• You are a team player, adaptable to a results-driven, fast-paced environment, and can bring the team along with new objectives.
• You are a great communicator, approachable, and stay calm under pressure.
• You can problem-solve, make sound decisions, challenge processes, and innovate.
• You have experience leading and coaching high-performing teams and handling HR issues effectively.
• You are an organized multi-tasker, able to plan and prioritize your workload.
• You are flexible with working hours and willing to work additional hours, some holidays, and Sundays as needed.

Candidates must evidence their right to work in the UK before employment. This role is not typically sponsored under the Skilled Worker route, so candidates should consider their own work options without sponsorship.