Customer Operations Manager

TN United Kingdom; Northampton; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Operations Manager to enhance customer relationships and lead a dedicated onsite team. This role focuses on delivering exceptional customer service while managing key performance indicators and driving continuous improvement. The ideal candidate will possess strong leadership, problem-solving, and communication skills, ensuring the success of operations and customer satisfaction. Join a supportive and dynamic environment where your contributions will be valued and rewarded, and take advantage of competitive salary and comprehensive benefits.

Benefits

Extra holiday options

Pension scheme

Cycle scheme

Life assurance

Wellbeing leave

Employee assistance programs

Mental health support

Healthcare

Savings discounts

Company sick pay

Qualifications

• Strong leadership and management skills for onsite team.
• Ability to maintain customer relationships and drive site success.

Responsibilities

• Manage customer relationships and sales staff effectively.
• Ensure health & safety standards and site success.

Skills

Customer Service Excellence

Leadership

Problem Solving

Communication

Organization

Job description

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Customer Operations Manager, Northampton

Location: Northampton, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

e0e21bcfee14

Job Views:

2

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

Role: Customer Operations Manager

Location: Northampton

About the Role:

To maintain ongoing relationships with selected customers and sales staff. The ideal candidate will use knowledge of products, availability, sales territories, and customers to serve as a key communication link. Responsibilities include leadership and management of the onsite team, ownership of customer relationships, driving health & safety standards, site success including P&L, KPI management, continuous improvement, problem solving, effective stock ordering, and acting as the escalation point for customer inquiries.

Working Hours:

Monday - Friday: 07:30 - 16:30

About You:

You are driven to deliver customer service excellence onsite, with skills in organization, problem solving, communication, leadership, and management. You are eager to develop business and relationships, taking responsibility and autonomy in your role.

Your Offer:

Competitive salary and benefits including extra holiday options, pension scheme, cycle scheme, life assurance, wellbeing leave, employee assistance programs, mental health support, healthcare, savings discounts, wellness content, company sick pay, income protection, recognition, training, workwear, and eye tests.

About Us:

We are ERIKS, a leading industrial service provider dedicated to making industry work better. We value our people, technical expertise, and community building. Join us to be part of a supportive environment with opportunities across the UK and Ireland.