Aesthetic Clinic Operations Manager

Lumi SKN Clinics- Uk; Kettering; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in the aesthetics field is seeking a dynamic Clinic Operations Manager to lead the Kettering clinic and support franchise operations. This role requires a confident individual with a strong sales focus, capable of enhancing clinic performance and client relationships. You will oversee daily operations, manage a team, and ensure compliance with health regulations. With a commitment to exceptional client care, this position offers a competitive salary, performance bonuses, and professional development opportunities within a collaborative environment. Join this innovative team and help shape the future of aesthetic treatments!

Benefits

Discounted Aesthetic Treatments

Professional Development Opportunities

Collaborative Work Environment

Qualifications

• 2+ years in clinic or spa management, preferably in aesthetics.
• Strong commercial awareness and client-focused approach.

Responsibilities

• Oversee daily operations and ensure a professional client experience.
• Drive clinic growth through sales initiatives and marketing campaigns.

Skills

Clinic Management

Sales Focus

Client Relationship Management

Leadership

Organizational Skills

Education

Level 4 qualification in Aesthetics

Tools

Pabau

Phorest

Job description

Clinic Operations Manager – Aesthetics & Skin Health

Location: Based at Lumi SKN Clinic, Kettering + Occasional Travel to Franchise Clinics

Job Type: Full-time, Permanent

Salary: Competitive + Bonuses + Staff Treatment Discounts

Start Date: ASAP

Lumi SKN Clinic is a leading destination for advanced aesthetic treatments, skincare, and non-surgical rejuvenation. With a flagship clinic in Kettering and a growing network of franchise clinics, we are committed to delivering exceptional client care, clinical excellence, and results-driven treatments.

We are looking for a confident, commercially minded, and highly capable Clinic Operations Manager to oversee the day-to-day running of our Kettering clinic and support operations across our expanding franchise network. The ideal candidate will also be sales-focused and passionate about growing clinic performance, increasing bookings, and building lasting client relationships.

Key Responsibilities:

• Oversee daily operations of the Lumi SKN Kettering clinic to ensure a seamless and professional client experience.
• Provide operational support and guidance to our franchise clinics, including occasional site visits and virtual check-ins.
• Lead and manage the in-clinic team, including practitioners and front-of-house staff—handling rotas, training, appraisals, and recruitment.
• Ensure all clinics maintain high standards of hygiene, safety, and compliance (including CQC, GDPR, and health & safety regulations).
• Drive clinic growth through strategic sales initiatives, treatment campaigns, upselling, and customer retention strategies.
• Monitor clinic performance, KPIs, and conversion metrics, implementing improvements where necessary.
• Coordinate treatment promotions, client engagement, and marketing campaigns in collaboration with the marketing team.
• Oversee stock management, treatment room readiness, and supplier relationships across all clinic sites.
• Act as a liaison between head office and franchise partners, offering structured operational support and brand consistency.
• Be willing and able to step in and deliver client treatments in cases of emergency staff absence or annual leave.

Requirements:

• At least 2 years' experience in a clinic or spa management role (aesthetics or beauty industry preferred).
• Level 4 qualification in aesthetics, skin therapy, or a related field is essential.
• Demonstrated experience in growing a clinic, hitting sales targets, and improving business performance.
• Strong commercial awareness with a focus on client acquisition, rebooking rates, and treatment package sales.
• Competent and confident in delivering skin/aesthetic treatments, with a client-focused approach.
• Familiar with clinic software and CRM systems (e.g. Pabau, Phorest, etc.).
• Excellent leadership, organisational, and communication skills.
• Experience working with or supporting franchise models is desirable but not essential.
• Willingness to travel occasionally to support external sites.

Desirable:

• Experience with treatments such as laser, microneedling, chemical peels, or skin rejuvenation.
• Knowledge of CQC compliance and industry regulatory standards.

What We Offer:

• Competitive salary and performance-related bonuses.
• Discounted or complimentary aesthetic treatments.
• Professional development opportunities.
• A positive, collaborative work environment.
• The chance to shape the growth and consistency of a premium aesthetic brand.