Guest-Obsessed General Manager | Hospitality Leader

TGI Fridays UK; Cardiff; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Guaranteed 48-hour contract (7-day ops

30 days holiday per year

Private medical health care

50% discount on food for you and up to

Guests

Pension benefits

Travel incentives

Career development programmes

Refer a Friend bonuses

Wellbeing support

Job summary

TGI Fridays UK in Cardiff is seeking a General Manager to drive operational excellence and guest experiences across all shifts. This role includes leading a diverse team, maintaining high standards, and delivering a magical experience with real food and vibes.

You will report to the Regional Operations Manager and hold full accountability for people, guest experience, sales, profit and safety. The position features a guaranteed 48-hour contract and extensive development opportunities.

Qualifications

• Solid experience in a similar role, with a proven track record of leading and delivering.
• Ability to demonstrate the delivery of a guest obsessed culture in hospitality.
• Restaurant/hospitality experience and kitchen experience is preferred.
• Proven track record of leading teams to success.
• Strong financial skills and ability to handle audits and due diligence.
• Ability to manage budgets, labour controls and forecasting.
• Strong commercial acumen to drive sales and business results.
• Excellent problem-solving skills and communication skills.
• Great personality to engage guests every shift.

Responsibilities

• Full accountability for the effective delivery of people, guest experience, sales, profit, operational standards, Health & Safety and running FOH/BOH operations.
• Ensuring TGI Friday’s standards are maintained and store performance delivers budget and growth through a People First, Guest Obsessed, Operational Excellence Strategy.
• Leading by example and being a cultural ambassador for TGI Fridays.

Skills

Leadership experience

Guest-obsessed culture

Restaurant/hospitality

Team leadership

Financial acumen

Budgeting & forecasting

Commercial acumen

Problem-solving

Communication

Personality

Job description

TGI Fridays UK in Cardiff is seeking a General Manager to drive operational excellence and guest experiences across all shifts. This role includes leading a diverse team, maintaining high standards, and delivering a magical experience with real food and vibes.

You will report to the Regional Operations Manager and hold full accountability for people, guest experience, sales, profit and safety. The position features a guaranteed 48-hour contract and extensive development opportunities.