Duty Manager

TGI Fridays UK; Manchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Unlimited TRONC

Overtime pay (time and a half)

Flexible working patterns

28 days paid holiday

Pension scheme

Staff discounts

Refer a friend bonuses

Recognition and incentives

Wellbeing support

Global travel incentives

Job summary

TGI Fridays UK is seeking a dedicated Duty Manager in Manchester to lead our team during shifts, ensuring exceptional guest experiences and smooth restaurant operations. You will support the on-duty manager, drive performance, and uphold standards across service, kitchen and bar areas.

The role emphasizes people leadership, problem solving and a proactive, guest-centric approach with opportunities for training and career progression within Fridays.

Qualifications

• Experience leading a team in hospitality or a restaurant setting.
• Strong problem solving and quick thinking under pressure.
• Excellent communication to motivate staff and delight guests.

Responsibilities

• Directs and supports the team to ensure smooth shift operations.
• Assist the on-duty manager to lead and inspire performance across restaurant, kitchen or bar.
• Ensure standards are maintained and targets are met through People First, Guest Obsessed, Operational Excellence.

Skills

Team leadership

Hospitality experience

Problem solving

Communication

Guest service

Job description

Job Title: Duty Manager
Competitive Salary & unlimited TRONC

We are SO back!

At TGI Fridays we are the home of the feel-good American grill, and we are famous for bringing our guests back to a freedom they never knew they missed.

Behind every great unique Fridays experience, are our great Managers and Team! They are the heart and soul of everything we do, which is why we’re looking for a brilliant and passionate Duty Manager to join our team here at Fridays.

Key Responsibilities

• Directs and leads team members. Supporting our Managers with the smooth running of the shift.
• To support the manager on duty to lead and inspire the performance of their team. Responsibility for supporting many aspects of the Restaurant, Kitchen or Bar's operation and performance. This includes People, Guest, Sales, Profit, Operations, Health & Safety and Property.
• To ensure that TGI Friday’s standards are maintained, and the departments performance delivers its targets through a People First, Guest Obsessed, Operational Excellence Strategy.

About You

• Experience in a similar role, with a proven track record of leading a team is preferential.
• Restaurant / hospitality experience would be desirable.
• Good problem-solving skills and the ability to think fast.
• Great communication skills so you can lead and inspire a team and delight our guests.
• Being a Duty Manager is perfectly suited to anybody with passion, pride and personality that wants to make a difference! We are committed to helping you achieve your goals and develop your skills by providing a full programme of training, support in obtaining nationally recognised qualifications and exciting workshops with our talented team. You can grow within the business and get not only a job, but a career!
• Anything is possible at Fridays and there is genuinely no better time to join our family. Start your journey with Fridays today!

Benefits

• Unlimited TRONC
• We also pay time and a half when you work more than 48 hours in a week.
• Flexible working patterns to support your work life balance.
• Skill development programmes that support a fast-track career progression.
• 28 days paid holiday (pro-rata)
• Weekly pay every Friday
• Pension scheme
• 50% off in all our restaurants for you and up to 5 friends
• Refer a friend scheme with great bonuses for each successful referral.
• Reward programmes, long service awards and staff recognition and incentives.
• Participation in local incentives that offer exciting and unique travel experiences globally.
• Family Friendly policies
• Wellbeing and support services designed for everyday life and/or significant moments.
• Access to a 24/7 helpline of nurses, counsellors, midwives and pharmacists.
• Discounted gym membership and online fitness classes.
• The opportunity to make new friends along the way.

About Us

At TGI Fridays we celebrate individuality and authenticity. We celebrate diversity through our “Pridays” forum and inclusivity programmes. We support LGBTQ+ rights, gender equity and accessibility by encouraging our team to bring their true self to every shift. We all belong in the Fridays Family.