Guest-Focused Housekeeping Attendant | Training & Pension

Focus Hotels Management Limited; Matlock; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Stakeholder Pension entitlement

Discounted hotel room rates

Incentives and rewards

Job summary

New Bath Hotel & Spa in Matlock Bath is seeking a dedicated Housekeeper to maintain high standards of cleanliness across bedrooms, corridors and public areas. You will support the Head Housekeeper, report maintenance issues, and ensure guest property is safely stored.

Join a team that values excellent guest experience, professional conduct and adherence to health and safety training. A competitive salary and ongoing development opportunities are offered.

Qualifications

• Display excellent standards of cleanliness.
• Be a team player, by supporting your colleagues.
• Work well under pressure.
• Be courteous and welcoming to all guests you meet.

Responsibilities

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Skills

Cleanliness

Teamwork

Pressure handling

Customer service

Job description

New Bath Hotel & Spa in Matlock Bath is seeking a dedicated Housekeeper to maintain high standards of cleanliness across bedrooms, corridors and public areas. You will support the Head Housekeeper, report maintenance issues, and ensure guest property is safely stored.

Join a team that values excellent guest experience, professional conduct and adherence to health and safety training. A competitive salary and ongoing development opportunities are offered.