Guest-Focused Front Desk & Dining Host | 24h/wk

Whitbread; Cardiff; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%?…

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Whitbread’s Premier Inn in Cardiff City Centre (Stadium) is looking for a Ground Floor Team Member. The role offers 24 guaranteed hours per week and a permanent contract, with pay at up to £13.06 per hour. You’ll help guests check in, serve meals, and assist across the hotel to ensure a smooth stay.

No prior hotel experience is required; friendly, helpful people who enjoy working with guests will be trained to excel in this busy environment. Evening and weekend shifts are included.

Qualifications

• No hotel experience required – entry from retail, cafés, pubs, restaurants, leisure and customer service is welcome.
• Friendly, helpful attitude with the ability to stay calm when busy; training provided.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Job description

Whitbread’s Premier Inn in Cardiff City Centre (Stadium) is looking for a Ground Floor Team Member. The role offers 24 guaranteed hours per week and a permanent contract, with pay at up to £13.06 per hour. You’ll help guests check in, serve meals, and assist across the hotel to ensure a smooth stay.

No prior hotel experience is required; friendly, helpful people who enjoy working with guests will be trained to excel in this busy environment. Evening and weekend shifts are included.