Guest-Focused Café Team Member – Fast-Paced Role

Tim Hortons UK & Ireland Ltd.; Portadown; On-site; GBP 12,000 - 15,000; Full time

Job summary

Tim Hortons UK & Ireland Ltd. is expanding across the UK and we are inviting Restaurant Team Members to join our team at BT62 3TN.

This role offers hourly pay in line with the National Minimum Wage with opportunities to grow within the business through a permanent position. As a Restaurant Team Member you will provide exceptional guest experiences, whether assisting guests at the counter or preparing bakery items.

Qualifications

• You will be a positive team player, with previous customer service experience in a dynamic, fast-paced environment.
• Excellent communication skills with a strong focus on the customer.
• Flexibility to work a range of hours including early mornings, afternoons, evenings and weekends.

Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and refer difficult enquiries to a Manager
• Ensure food is prepared and stored and preparation areas are maintained to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhere to restaurant performance standards for crew stations and shift manager directions
• Be aware of the goals and targets of the restaurant
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including restocking
• Report all work related near misses, injuries and illnesses as soon as possible
• Follow correct procedures and wear PPE when instructed

Skills

Customer service experience

Communication skills

Job description

Tim Hortons UK & Ireland Ltd. is expanding across the UK and we are inviting Restaurant Team Members to join our team at BT62 3TN.

This role offers hourly pay in line with the National Minimum Wage with opportunities to grow within the business through a permanent position. As a Restaurant Team Member you will provide exceptional guest experiences, whether assisting guests at the counter or preparing bakery items.