Guest-Focused Café Team Member with Flexible Hours & Growth

Tim Hortons UK & Ireland Ltd.; Swansea; On-site; GBP 12,000 - 15,000; Full time

Job summary

Tim Hortons UK & Ireland Ltd. is hiring Restaurant Team Members to join our expanding UK network and bring true Canadian hospitality to guests across the region.

You’ll be part of a lively team delivering freshly baked items and great coffee to customers every day. As a Team Member you will warmly greet guests, provide fast and accurate service, handle simple queries, ensure high standards of cleanliness and food safety, and support both front-of-house and kitchen tasks.

Qualifications

• Experience in customer-facing roles in fast-paced environments.
• Able to work flexible hours including mornings, evenings and weekends.
• Positive, friendly demeanor focused on guest experience.

Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times.
• Delivering fast, friendly and accurate service to all customers.
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager.
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards.
• Carry out temperature checks and record as per company process.
• Complete daily and weekly cleaning schedules as per cleaning chart.
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation.
• Adhering to restaurant performance standards for crew stations and as per shift manager directions.
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations.
• Report all work related near misses, injuries and illnesses as soon as possible.
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed.

Skills

Customer service

Team player

Excellent communication

Flexible schedule

Positive attitude

Job description

Tim Hortons UK & Ireland Ltd. is hiring Restaurant Team Members to join our expanding UK network and bring true Canadian hospitality to guests across the region.

You’ll be part of a lively team delivering freshly baked items and great coffee to customers every day. As a Team Member you will warmly greet guests, provide fast and accurate service, handle simple queries, ensure high standards of cleanliness and food safety, and support both front-of-house and kitchen tasks.