Cafe Team Member - Fast-Paced Guest Service

Tim Hortons UK & Ireland Ltd.; Belfast City District; On-site; GBP 12,000 - 17,000; Full time

Job summary

Tim Hortons UK & Ireland Ltd in Belfast is seeking Restaurant Team Members to deliver exceptional guest experiences in a fast-paced setting. You will join a friendly team, support bakery item production and beverage service, and thrive on teamwork.

We offer hourly pay aligned with the National Minimum Wage, with opportunities to grow within our growing UK network. Previous customer service is welcome, and both full-time and part-time roles are available.

Qualifications

• Previous customer service experience in a dynamic, fast-paced environment.
• Excellent communication skills with a strong focus on the customer.
• Flexible to work a range of hours including mornings, afternoons, evenings and weekends.

Responsibilities

• Welcomes every customer with a friendly greeting.
• Delivers fast, friendly and accurate service to all customers.
• Resolves simple customer enquiries and refers difficult ones to a Manager.
• Ensures food is prepared, stored and areas cleaned according to Health & Safety standards.
• Conducts temperature checks and records results as required.
• Completes daily and weekly cleaning schedules.
• Adheres to standards for product quality, service speed and cleanliness.
• Maintains crew stations and follows shift manager directions.
• Keeps the restaurant and kitchen areas clean and stocked.
• Reports near misses, injuries and illnesses promptly.
• Follows PPE procedures when instructed.

Skills

Customer service

Communication

Teamwork

Flexible hours

Job description

Tim Hortons UK & Ireland Ltd in Belfast is seeking Restaurant Team Members to deliver exceptional guest experiences in a fast-paced setting. You will join a friendly team, support bakery item production and beverage service, and thrive on teamwork.

We offer hourly pay aligned with the National Minimum Wage, with opportunities to grow within our growing UK network. Previous customer service is welcome, and both full-time and part-time roles are available.