F&B Assistant: Create Memorable Guest Moments

Locke Hotels; Greater London; On-site; GBP 20,000 - 24,000; Full time

Job summary

Locke Hotels in London is seeking a Food & Beverage Assistant to deliver warm, high-quality service across our restaurants, bars, banqueting, and in-room dining outlets, ensuring every guest enjoys a memorable experience.

You’ll join a fast-paced, team‑oriented hotel environment where guests rest, work, or escape. Bring a friendly manner, strong communication, and a readiness to learn as you support events, upsell thoughtfully, and uphold brand standards and safety.

Qualifications

• Natural host with a friendly, attentive approach.
• Strong communication and relationship-building skills.
• Team player thriving in a fast-paced environment.
• Excellent attention to detail and cleanliness.
• Organised and able to multitask across areas.
• Willingness to learn and grow in hospitality.
• Previous hospitality or F&B experience is a plus.

Responsibilities

• Create tell-your-mates experiences that keep guests coming back.
• Deliver warm, seamless service from welcome to payment.
• Know the menu, take orders, and serve food and drinks.
• Keep the space clean, inviting, and on-brand.
• Handle guest queries and resolve issues confidently.
• Upsell opportunities to grow revenue.
• Support the team across areas and events.
• Get involved in events, activations, and moments.
• Champion a positive, inclusive team culture.
• Follow brand standards, safety procedures, and policies.

Skills

Natural host

Strong communication

Team player

Attention to detail

Organisational skills

Positive attitude

Willingness to learn

Job description

Locke Hotels in London is seeking a Food & Beverage Assistant to deliver warm, high-quality service across our restaurants, bars, banqueting, and in-room dining outlets, ensuring every guest enjoys a memorable experience.

You’ll join a fast-paced, team‑oriented hotel environment where guests rest, work, or escape. Bring a friendly manner, strong communication, and a readiness to learn as you support events, upsell thoughtfully, and uphold brand standards and safety.