Guest Experience Front Desk Associate

Locke Hotels; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Locke Hotels in Canary Wharf is seeking a friendly Front of House Assistant to join the on-site hotel team. You are the first point of contact for guests, delivering a warm, professional, and efficient welcome throughout their stay.

Responsibilities include completing check-in/out using the hotel PMS, assisting with reservations and guest requests, providing local knowledge, handling billing, and supporting F&B service when required.

Qualifications

• Previous hotel reception experience is preferred.
• Experience in food & beverage service is desirable.
• Experience using PMS and POS systems.

Responsibilities

• Welcome guests with warmth and professionalism at check-in and check-out.
• Assist with reservations, room allocations, and guest requests.
• Provide local knowledge and curated recommendations.
• Handle billing and payments accurately.
• Support lobby hosting duties and maintain presentation.

Skills

Guest service mindset

Strong communication

Team player

Multi-tasking

Tools

PMS

POS systems

Job description

Locke Hotels in Canary Wharf is seeking a friendly Front of House Assistant to join the on-site hotel team. You are the first point of contact for guests, delivering a warm, professional, and efficient welcome throughout their stay.

Responsibilities include completing check-in/out using the hotel PMS, assisting with reservations and guest requests, providing local knowledge, handling billing, and supporting F&B service when required.