Guest-First F&B Supervisor — London

Hosco; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Locke is seeking a Food & Beverage Supervisor for its Broken Wharf, London location. You will lead the F&B team on shift, coordinate with kitchen and bar, and ensure exceptional guest experiences while maintaining service standards and safety compliance.

Responsibilities include supervising service, upselling, handling guest feedback, and collaborating with other departments to resolve issues efficiently. A strong focus on team development and cost controls is required.

Qualifications

• High School diploma or equivalent desirable.
• Experience as supervisor or senior server in food & beverage.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead the F&B team on shift, coordinating with kitchen and bar.
• Ensure high standards of service, product quality and guest satisfaction.
• Handle customer complaints promptly and professionally.
• Track orders, present menus, and upsell where appropriate.
• Process payments and balance daily cash flow.
• Maintain cleanliness and station organisation during service.

Skills

Supervisory experience

F&B service

Customer service

Communication skills

Team motivation

Task prioritisation

Budgeting & costs

Inventory management

Education

High School diploma

Tools

Mews POS

Job description

Locke is seeking a Food & Beverage Supervisor for its Broken Wharf, London location. You will lead the F&B team on shift, coordinate with kitchen and bar, and ensure exceptional guest experiences while maintaining service standards and safety compliance.

Responsibilities include supervising service, upselling, handling guest feedback, and collaborating with other departments to resolve issues efficiently. A strong focus on team development and cost controls is required.