Guest-Facing Reservationist - Warm Welcome & Smooth Seating

Hawksmoor; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Tronc pay

Free meals on shift

Employee discount

Overtime pay

Income protection

Volunteer days

Early wage access

Referral bonus

Discount programs

Wellbeing budget

Training and progression

Job summary

Hawksmoor is seeking a Reservationist to warmly welcome guests, manage reservations and seating, and support the floor team to keep service running smoothly. This is not a desk-based role, and you’ll be a key part of delivering warm, generous hospitality from the first hello.

You’ll work in a fast-paced restaurant environment, with full training provided. Prior hospitality or customer-facing experience is helpful but not essential; enthusiasm and customer focus matter most.

Qualifications

• Naturally friendly, confident and great with people.
• Comfortable working in a fast-paced, busy restaurant environment.
• Organised, calm and able to think on your feet.
• A reliable team player who enjoys being part of a close-knit team.
• Previous hospitality or customer-facing experience is helpful but not essential, full training provided.

Responsibilities

• Welcome guests warmly and confidently on arrival.
• Manage reservations, walk-ins and waiting lists during service.
• Seat guests and manage the flow of the restaurant to support smooth service.
• Oversee cloakroom and guest arrivals during busy periods.
• Communicate clearly with managers, floor teams and the kitchen.
• Support the floor team by helping set and resettle tables and assist service when needed.
• Handle guest enquiries in person, by phone and email with care and professionalism.

Skills

Reservations management

Guest seating

Cloakroom management

Communication skills

Table setting

Guest inquiries

Job description

Hawksmoor is seeking a Reservationist to warmly welcome guests, manage reservations and seating, and support the floor team to keep service running smoothly. This is not a desk-based role, and you’ll be a key part of delivering warm, generous hospitality from the first hello.

You’ll work in a fast-paced restaurant environment, with full training provided. Prior hospitality or customer-facing experience is helpful but not essential; enthusiasm and customer focus matter most.