Customer Experience Host — Gaming & Slots (Glasgow)

MERKUR Casino UK; Glasgow; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday (including Bank Hols)

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with retailers/restaurants

Job summary

MERKUR Casino UK is seeking a Team Member for our Glasgow Argyle Street venue. This 30-hour-per-week role offers a market-rate hourly pay and night-rate premiums for overnight shifts, with a friendly team environment and first-class training.

You will welcome customers, support gaming experiences, and help maintain high standards of service, safety and presentation across shifts, including weekends and bank holidays. Application details available on request.

Qualifications

• Excellent communication and people skills required.
• Experience delivering first-class customer service in retail, hospitality or gambling.
• Willingness to learn and develop; flexible for rota including weekends and public holidays.

Responsibilities

• Maintain venue housekeeping to high standards (gaming equipment, floors, walls).
• Offer rounds and refreshments aligned with brand guidelines.
• Monitor customer behaviour and report suspicions or disruptions.
• Assist with administration for accuracy and efficiency.
• Support promotions to run smoothly and enhance customer experience.
• Ensure customer service aligns with company standards and drives satisfaction.
• Log customer interactions and escalations as required.
• Adhere to brand dress code and present a professional appearance.
• Develop product knowledge to assist customers throughout their journey.

Skills

Communication skills

Customer service

Team player

Initiative

Job description

MERKUR Casino UK is seeking a Team Member for our Glasgow Argyle Street venue. This 30-hour-per-week role offers a market-rate hourly pay and night-rate premiums for overnight shifts, with a friendly team environment and first-class training.

You will welcome customers, support gaming experiences, and help maintain high standards of service, safety and presentation across shifts, including weekends and bank holidays. Application details available on request.