Guest Experience Team Member (Ground Floor)

Premier-Inn; Newbottle; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Permanent contract

Whitbread Benefits Card – up to 60% €?

Company pension and Save As You Earn

Discounts on shopping, travel, cinema

Job summary

Premier Inn Sunderland is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and support breakfast or dinner service to ensure guest satisfaction throughout their stay. Shifts include evenings and weekends, with 16 guaranteed hours per week.

No hotel experience is required, and you will receive full training while being part of a busy, friendly team at a Premier Inn location in Sunderland.

Qualifications

• No hotel experience required.
• Friendly, enjoys helping people and staying calm when busy.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Ensure guests feel looked after from arrival to departure

Skills

Customer service

Teamwork

Communication

Job description

Premier Inn Sunderland is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and support breakfast or dinner service to ensure guest satisfaction throughout their stay. Shifts include evenings and weekends, with 16 guaranteed hours per week.

No hotel experience is required, and you will receive full training while being part of a busy, friendly team at a Premier Inn location in Sunderland.