Ground Floor Guest Services Associate

Whitbread PLC; Southampton; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Southampton is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and help ensure a smooth stay by serving breakfast or dinner and assisting with guest questions.

Shifts include evenings and weekends, with 15 guaranteed hours per week and a fixed term contract ending 31/12/2026. This on-site role is based at 6 Dials, New Road, Southampton, and offers training and team support.

Qualifications

• No hotel experience required.
• Friendly and helpful with customers; stay calm when busy.
• Flexible to work evenings, weekends and busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems.
• Keep the reception, restaurant and public areas looking their best.
• Support teammates across the hotel when things get busy.
• Make sure every guest feels looked after from arrival to departure.

Job description

Premier Inn in Southampton is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and help ensure a smooth stay by serving breakfast or dinner and assisting with guest questions.

Shifts include evenings and weekends, with 15 guaranteed hours per week and a fixed term contract ending 31/12/2026. This on-site role is based at 6 Dials, New Road, Southampton, and offers training and team support.