Guest Experience Team Member — Flexible Shifts & Perks

Hollywood Bowl Group; Reading; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

The opportunity to earn an extra 50p/h

Apprenticeship programmes

In-house management training

Optional pension plan

Additional days holiday with length of

Free game vouchers every month

30% discount off food and drink foryou

50% off food when you are working

Team Member Support Programme (counsel

Financial long service awards

A £15 donation to charity after induct

Healthcare cash plan

Job summary

Hollywood Bowl Group is seeking a Team Member in Reading to be at the heart of the customer journey. You’ll welcome guests, host parties at the lanes, and serve food and drinks from the bar and diner with energy and a friendly smile.

You’ll receive ongoing training and development, including apprenticeship programmes and management training, plus great benefits such as staff discounts and long-service rewards. Shifts cover days, evenings and weekends in a busy leisure environment.

Qualifications

• Great customer service, with the ability to communicate at all levels.
• High energy and the ability to work in a fast-paced environment.
• A friendly, supportive and helpful team player.
• Flexibility with working hours and shift patterns.
• Basic literacy and numeracy skills.

Responsibilities

• welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
• Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.

Skills

Excellent customer service

High energy

Team player

Flexible hours

Basic literacy and numeracy

Job description

Hollywood Bowl Group is seeking a Team Member in Reading to be at the heart of the customer journey. You’ll welcome guests, host parties at the lanes, and serve food and drinks from the bar and diner with energy and a friendly smile.

You’ll receive ongoing training and development, including apprenticeship programmes and management training, plus great benefits such as staff discounts and long-service rewards. Shifts cover days, evenings and weekends in a busy leisure environment.