Guest Experience Associate | Flexible Hours & Perks

Hollywood Bowl Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Extra 50p/hour

Apprenticeships

Pension plan

Additional holiday

Training programmes

Free game vouchers

Staff discount

50% off food on shift

Support programme

Long service awards

Charity donation at induction

Enhanced parental leave

Healthcare cash plan

Job summary

Hollywood Bowl Group is seeking a Team Member to join our family-friendly entertainment venues. You will help create lasting memories for customers by delivering outstanding service across reception, hosting parties, and serving food and drinks.

You’ll work in a fast-paced centre with varied shifts, receive ongoing training, and have access to apprenticeships and in-house management programmes. A supportive team environment and staff benefits are provided.

Qualifications

• Excellent customer service and the ability to communicate at all levels.
• High energy with the ability to work in a fast-paced environment.
• Friendly, supportive and helpful team player.
• Flexible with working hours and shift patterns.
• Basic literacy and numeracy skills required.

Responsibilities

• Welcome customers at reception or host parties, and serve food and drinks.
• Provide outstanding customer service to ensure a memorable visit.
• Work across core roles as needed, including kitchen support.

Skills

Customer service

Communication

Team player

Flexibility

Numeracy

Job description

Hollywood Bowl Group is seeking a Team Member to join our family-friendly entertainment venues. You will help create lasting memories for customers by delivering outstanding service across reception, hosting parties, and serving food and drinks.

You’ll work in a fast-paced centre with varied shifts, receive ongoing training, and have access to apprenticeships and in-house management programmes. A supportive team environment and staff benefits are provided.