Guest Experience Team Member | Flexible Shifts

Hollywood Bowl; Livingston; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free game vouchers every month

30% discount on food & drink for you &

50% off food when you are working

Apprenticeship programmes

Management training programmes

Optional pension plan

Job summary

Hollywood Bowl Group is seeking a proactive Team Member to deliver outstanding customer service across our centres. You will greet guests, take orders, and ensure a welcoming, fun atmosphere while working in a fast-paced leisure setting.

You will contribute to high-energy service, support a range of roles from reception to kitchen, and participate in ongoing training and development to progress within the group.

Qualifications

• Excellent customer service and the ability to communicate at all levels.
• Energetic, friendly and able to work in a fast-paced environment.
• Reliable team player with flexible hours and a positive attitude.

Responsibilities

• Greet customers at reception and guide them through their visit.
• Host birthday parties or events in-centre and assist with booking.
• Serve food and drink from bar and diner, ensuring high standards of service.
• Maintain cleanliness and adapt to busy periods with a can-do attitude.

Skills

Customer service

Communication

High energy

Team player

Flexibility

Literacy & numeracy

Tools

Point-of-sale systems

Job description

Hollywood Bowl Group is seeking a proactive Team Member to deliver outstanding customer service across our centres. You will greet guests, take orders, and ensure a welcoming, fun atmosphere while working in a fast-paced leisure setting.

You will contribute to high-energy service, support a range of roles from reception to kitchen, and participate in ongoing training and development to progress within the group.